Privacy Policy
Effective Date: July 5, 2025
1. Who We Are
Millie and Me Skincare, LLC (“Millie and Me,” “we,” “our,” or “us”) crafts plant‑forward skincare products in Prospect, Illinois and sells them through millieandmeskincare.com (the “Site”). This policy explains how we collect, use, and protect your personal information whenever you browse, shop, or interact with us.
2. Scope of This Policy
If you visit the Site, place an order, create an account, submit a review, subscribe to our newsletter, or contact customer service, this policy applies to you. It outlines what data we gather, the reasons we process it, how long we keep it, and the options you have.
3. Information We Collect
We collect information in three main ways:
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Directly from you – for example, your name, shipping and billing addresses, email, telephone number, payment details, and the contents of any message or review you share.
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Automatically – such as IP address, device type, browser, pages viewed, time on page, and items left in your cart.
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From service providers – our payment processor stores your full card number; we receive only the last four digits and billing address.
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We do not knowingly collect data from children under 13. If you believe a child has provided information, please contact us and we will delete it.
4. How We Use Your Information
We use your data primarily to fulfil your requests—confirming and shipping orders, handling returns within our 30‑day guarantee, and responding to questions (usually within 24–48 hours, Monday through Friday). We also:
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personalize your experience (for example, remembering your cart and recommending products);
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send newsletters and marketing you have opted in to receive;
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detect and prevent fraud or misuse;
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comply with accounting, tax, and other legal obligations.
Where required by law (GDPR, UK GDPR, CCPA/CPRA), our legal bases are contract performance, legitimate interests, consent, and legal duty.
5. Sharing Information
We never sell your personal information. We share limited data only with trusted service providers—shipping carriers, payment processors, analytics vendors, email platforms, and IT partners—strictly so they can perform services on our behalf under confidentiality agreements. We may disclose information if required by law or to protect rights, safety, or property.
. Cookies and Similar Technologies
Cookies help the Site remember you between pages, keep products in your cart, and show us which pages are popular. You can disable cookies in your browser; basic functionality remains, but some conveniences may not.
7. Your Rights and Choices
7.1 Your Privacy Rights
Depending on where you live, you may have rights to access, correct, erase, restrict, or object to our processing of your data; to receive a portable copy of information you provided; and to withdraw consent for marketing at any time.
7.2 How to Exercise These Rights
Email info@millieandmeskincare.com or write to the address in Section 9, telling us which right you wish to exercise. We will verify your identity and respond within legal timeframes. Every marketing email includes an unsubscribe link, and our cookie banner lets you adjust preferences at any time.
8. Retention and Security
We keep order records for at least seven years to satisfy bookkeeping and product‑liability laws, after which they are anonymised or securely deleted. Data is encrypted in transit, and access is limited to staff and vendors who need it. Because we operate in the United States, your data may occasionally be processed elsewhere; when European personal data leaves the EEA or UK, we rely on Standard Contractual Clauses or comparable safeguards.
9. Contact Us
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Email: info@millieandmeskincare.com
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Phone: +1 847-200-9515
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Mail: Millie and Me Skincare, LLC, 1749 W Golf, #350, Mount Prospect, IL 60056, USA
10. Changes to This Policy
We will post any material changes here and update the “Effective Date.” Continued use of the Site after a revision means you accept the new terms.